The Era of Airline Revenue Management with Offers and Orders

An Introduction to Airline Retailing.- Categories of Core Ancillary Revenue Streams.- The Endowment Effect, Customer Angst, and Supplier Trust.- The Value Proposition of Revenue Management.- The Transition from Revenue Management to Offer Management.- Airline Controlled Offer and Order Management.- Offers Beyond Airline Products and Services.- Airline Pricing: Fare Products, Ancillaries, and Amenities.- Changes in the Distribution Landscape with New Distribution Capability (NDC).- Mayhem Redefined: The Hybrid State and Evolving Business Landscape with NDC.- Hotel Distribution.- Classless Revenue Management.- Corporate Travel.- Payments.- Predictive Modeling and Algorithmic Collusion.- Building Blocks for Successful Airline Retailing.- Artificial Intelligence: Origins, Current State, and Impact on Travel.- Future State and Gaining a Competitive Edge.